Consumer information · emergency service

Information before an emergency locksmith job

This page explains how an emergency job with Schlüsseldienst Hammerschmidt Berlin is handled: price before work starts, invoice, travel fee, materials, destructive work and urgent-service withdrawal information.

Business identity

Schlüsseldienst Hammerschmidt Berlin, +4915215033843, Leibnizstraße 25, Charlottenburg, 10625 Berlin, Germany. Mobile emergency service, no shop and no key-copy counter.

Prices and VAT

Consumer prices are final prices without separate VAT disclosure under § 19 UStG unless clearly stated otherwise. Travel fee, surcharge, material and special cases are explained before work starts.

Travel fee

Travel cost depends on location, time and distance. Nearby service starts from 20 €, but further or difficult routes can cost more and are clarified beforehand.

Simple shut door

A shut door is not the same as a locked door, lost key, defective cylinder or blocked extra security lock.

Materials

Replacement cylinders or parts are not automatically included in the starting price. Material is charged only when needed and explained first.

Destructive work

Drilling, pulling, cutting or opening by force is used only when technically necessary or when no proportionate non-destructive method remains. Approval is requested first.

Invoice

Private customers, companies, hotels, offices, practices and property managers can receive a clear invoice.

Urgent work and withdrawal

For expressly requested urgent repair or maintenance work, a statutory withdrawal right may be limited or excluded. Non-urgent extra work is treated separately.